Return & Refund Policy

At Wise Scout, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in the same condition you received it.
• Be in its original packaging.
• Include all original accessories and documentation.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Personalized or custom-made products
• Clearance or final sale items
• Digital downloads (if applicable)

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for all returns.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will work quickly to resolve the issue by providing a replacement, exchange, or refund.

Refunds

After we receive and inspect your return, we'll notify you of the approval status.

Approved refunds are issued to the original payment method within 5–10 business days. Depending on your financial institution, it may take additional time for the refund to appear.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet shipped.

Once an order has shipped, it cannot be canceled but may qualify for return under this policy.

Contact Us

For questions regarding returns or refunds, please contact us using the contact information listed on our website.